Our focus is offering the best quality care for our patients, and top-notch customer service for our clients. YPH CSRs have a cheerful and positive manner with a professional attitude; excellent client service skills, epic communication skills, a strong work ethic, and the confidence it takes to be the face of the company. They thrive in a fast-paced environment and take initiative. Their ability to multitask does not compromise the quality of their work, and they have the willingness to learn and improve their skills. Before joining us here at YPH, they have generally gained 1-2 years of experience working at a veterinary hospital or they have obtained their VOA/VA/VTA Certification.
Our CSRs are the captains of this ship and keep everything running smoothly. Their duties include (but are not limited to) managing a multi-doctor schedule, handling all client communications, triaging emergencies, fostering a compassionate practice & patient bond by liaising between the client and each department, providing education tips and resources to clients, assisting with nutrition and diet advice, and they are responsible for all administrative duties like collecting and scanning records. Needless to say, our CSRs are the masters at managing the clinic and client’s needs alike. They are bright, tech savvy, multi-tasking unicorns that aim to go above and beyond with everything they do.
We have a really amazing team, and if you think you’re amazing too email us your resume! Though we’re not always hiring, we’re always collecting applicants! Those who meet the qualifications will receive correspondence when the timing is right.
Learn more about who we are by checking us out on our social networks, Facebook & Instagram, @YPHvets.
Please submit your resume & cover letter to: [email protected]